Quality policy
Our Quality Policy is to have a successful practice by providing a standard of service that consistently satisfies the needs and expectations of our patients. This level of quality is achieved through careful management in a safe and continually improving environment.
Our quality management system is based on Clinical Governance Made Simple from CODE.
Dr Susan Bennett, Dr Clare Insall and Dr Rizwan Parbatani – the Practice Principals have ultimate responsibility.
The Practice Manager, Clinical Governance Leader, has day-to-day responsibility.
Our quality management system is implemented through training and is improved by regular review, it ensures that:
- All our dental care is of a consistent quality
- Effective measures of infection control are used
- All legal requirements relating to health and safety in the workplace are satisfied
- All legal requirements relating to the safe use of x-ray equipment are satisfied
- Any requirements of the General Dental Council in respect of the continuing professional development of our specialist orthodontists and the dental team are satisfied
Our Quality Objectives are:
- To maintain and improve the level of quality in all aspects of the patient’s journey from the initial contact with the practice
- To offer specialist treatments to a high standard
- To provide the most clinically effective treatments to our patients
- To earn a reputation for providing complete patient satisfaction at all times so as to retain our existing patients and win new patients
- To improve our internal systems of communication and administration so as to improve our service and increase our efficiency
Our practice complies with the 1998 Data Protection Act
